Support

On a new iPhone, or after reinstalling the app, open the subscription screen and tap Restore a purchase. You reach that screen at the end of setup, or from home under Subscription → See the subscription.

Sign in to the App Store with the Apple Account that bought the subscription. The subscription comes back; your practice history does not, because it is stored only on the iPhone you practiced on.

Your subscription is held by Apple, so it is managed and canceled in your Apple Account, not in the app: on iPhone, open Settings → your name → Subscriptions → DoseReady. The app's About screen also has a link that opens that page.

Cancel at least 24 hours before the end of the current period to stop the next renewal. A cancellation takes effect at the end of the period you have paid for. Apple's steps: Cancel a subscription from Apple.

Refunds are decided by Apple. Request one at reportaproblem.apple.com; Apple's steps are in Request a refund for apps or content that you bought from Apple. We cannot issue refunds ourselves.

• In the app: About this app → Remove everything from this device. This deletes your practice history, your program's rules with every earlier version, and the run in progress. It cannot be undone, and it does not cancel your subscription.
• Deleting the app removes everything it stored on the iPhone.
• The subscription record RevenueCat keeps, and what Expo keeps for content updates, are described in the Privacy Policy, with how to ask for deletion.

I bought a subscription and practice is still closed.

Open the subscription screen and tap Restore a purchase, signed in to the App Store with the Apple Account that bought it. If the store reports the purchase as waiting for approval, practice opens once Apple completes it.

I moved to a new iPhone. Where is my practice history?

Your practice history is stored only on the iPhone you practiced on. There is no account, so it cannot be moved or restored. Your subscription can: restore it on the new iPhone, then enter your program's rules again.

My program changed its rules.

Change them in the app's exam policy editor, reached from the line of rules at the top of the home screen. The app then presents and grades under the new rules.

I think a problem's answer is wrong.

Email support@doseready.app with a description or a screenshot of the problem. Each worked solution lists the documents the problem was built from; where a problem and its source disagree, trust the source and what your program teaches.

Can I use DoseReady to work out a dose at clinical?

No. DoseReady is exam practice and must never be used for patient care. In clinical settings, follow your instructor, your program, the prescriber and the pharmacist.

Maksym Shevchuk, DoseReady. Email: support@doseready.app.

See also the Privacy Policy and the Terms of Use.